PRIVACY POLICY
We value data protection, but we’re not going to pretend we collect “nothing.”
To run an automated order-capture system, we need certain information — and this policy tells you exactly what we collect, why we collect it, and what we do with it.
Information We Collect
A. Account Information
To create and operate your BPO Order Capture account, we may collect:
- Your name
- Email address
- Contact details
- Payment-related information (PayPal ID, bank details)
- Portal login credentials (if required for automation)
B. Technical Data
We automatically collect system-related data to keep the service functional:
- IP address
- Device details (OS, browser type, version)
- ISP/network information
- Time stamps, session logs
- Crash logs and error reports
- Interaction logs with our software
C. Operational Data
Since the service involves automated order capture, we may process:
- Emails you auto-forward to us
- Order-related content
- Portal notifications and system messages
This data is strictly used to provide and optimize the service.
How We Use Your Information
We use the collected data for the following purposes:
- To set up, operate, and manage your account
- To capture and process orders on your behalf
- To detect issues, resolve bugs, and optimize system performance
- To verify account activity and prevent misuse
- To send service updates, reminders, and administrative notifications
- To maintain accurate billing and payment tracking
We do not sell, rent, or trade your data.
Data Sharing
We only share your data when necessary for service operation or legal compliance.
- Your data may be shared with:
- Internal technical teams for troubleshooting
- Payment processors (for transaction verification)
- Legal authorities (only if required by law)
We never share or expose your data to third parties for advertising or marketing.
Data Security
We take reasonable steps to protect your data, including:
- Encrypted storage of sensitive information
- Restricted access to operational accounts
- Internal monitoring for abnormal activity
- However, no system is 100% foolproof. You are responsible for:
- Keeping your login credentials confidential
- Maintaining secure access to your portals
Avoiding risky activity that could compromise your account
Email Forwarding & Portal Access
If you auto-forward emails or provide portal credentials:
- We use them ONLY to process your BPO orders
- We do NOT read or use unrelated emails
- We do NOT change your account settings unless instructed
Your credentials are handled securely and only used for the purpose you provided them for.
Data Retention
We keep your data only as long as it’s needed to:
- Provide the service
- Maintain legal/financial records
- Resolve disputes
Once your account is closed and dues are cleared, data is removed according to our retention schedule.
Policy Updates
We may update this policy anytime to reflect:
